Refund policy

Return and Refund Policy

Last Updated: October 31, 2026

At Utah Medical Products Inc (e8191b-u5.myshopify.com), we take pride in delivering top-quality stationary and organizational essentials—from high-precision scissors and reliable paperclips to stylish, functional pencil cases. We want you to be completely thrilled with your purchase. If for any reason you are not satisfied with your order, our Return and Refund Policy outlines how we can make things right.

30-Day Standard Return Window

We offer a 30-day return window, which means you have 30 days after receiving your item to request a return.

To be eligible for a standard return:

  • Your item must be in the same condition that you received it: unused, unwashed, and undamaged.

  • The product must be in its original packaging, complete with all original tags, accessories, and promotional items (if any).

  • You will need to provide the receipt or proof of purchase (such as your Shopify order confirmation number).

Damaged, Defective, or Incorrect Goods

We carefully inspect all items prior to dispatch, but we understand that shipping mishaps can happen. Please inspect your order upon reception. If your item arrives damaged, defective, or if you received the wrong item, contact us immediately within 7 days of delivery at [email protected].

  • Please include your order number, clear photographs of the product, and a brief description of the issue.

  • Upon verification, we will happily send a replacement at no extra charge or issue a full refund.

Non-Returnable & Final Sale Items

Certain items cannot be returned due to safety, hygiene, or custom specifications:

  • Custom or personalized products.

  • Final sale or clearance items (unless defective).

  • Gift cards.

How to Initiate a Return

  1. Contact our customer care team at [email protected] with your order number and the item(s) you wish to return.

  2. Once your return request is approved, we will provide you with specific instructions and the return shipping authorization.

  3. Ship your return package to our designated returns facility:

    Utah Medical Products Inc - Returns Dept.

    2702 Holy Cross Ln

    Garland, TX 75044

    United States

Note: Please do not send your purchase back to us without first requesting a return authorization.

Return Shipping Costs

  • Defective, Damaged, or Incorrect Items: We will cover all return shipping fees by providing a prepaid return label.

  • Buyer’s Remorse / Voluntary Returns: If you are returning an item due to personal preference, change of mind, or ordering the wrong size/style, you will be responsible for covering the cost of return shipping. Shipping costs are non-refundable.

Refunds & Processing Time

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund:

  • Approved Refunds: If approved, your refund will be processed automatically back to your original payment method within 5 to 7 business days.

  • Bank Processing: Please note that credit card companies and financial institutions may take an additional 3 to 5 business days to post the refund to your account statement.

  • If more than 15 business days have passed since your return was approved and you have not received your refund, please reach out to us at [email protected].